Exchange and return policy

Easy exchanges, clear returns

At ALLIO, we want you to feel comfortable and confident with your order. If something is not right, you can request an exchange or return according to the policy below.

Exchange Policy

You can request an exchange within 48 hours from receiving your order.

Exchanges are accepted if:

  • The item is unused and unworn
  • The item is in its original condition
  • The tag and packaging are still available
  • The item has no stains, perfume, makeup marks, damage, or washing signs

You can exchange your item for another size or another available color.

Return Policy

Returns can be requested within 48 hours from receiving your order.

If you contact us within the 48-hour window, your request remains valid even if our team replies after the 48 hours. If the return is approved after review, the refund will still go through.

Returned items must be:

  • Unused
  • Unwashed
  • In original condition
  • With original tag and packaging

Once we receive and check the item, we will confirm if the return is accepted.

Items That Cannot Be Exchanged or Returned

We cannot accept exchange or return requests if:

  • The item has been worn or washed
  • The item has stains, perfume, makeup marks, or damage
  • The tag has been removed
  • The item is not in its original packaging
  • The request is made after the allowed 48-hour period

Wrong or Damaged Item

If you received a wrong item or a damaged product, please contact us within 24 hours of receiving your order.

Please send:

  • Your order number
  • Clear photos of the item
  • A photo of the packaging
  • A short description of the issue

We will review the case and arrange the next step.

Delivery Fees

Delivery fees are non-refundable.

For exchanges or returns, the customer may be responsible for the delivery/shipping fees unless the issue was caused by ALLIO, such as receiving a wrong or damaged item.

Refunds

Refunds are processed after the returned item is received and checked.

Refund method and timing will depend on the original payment method.

If the order was paid by cash on delivery, our team will contact you to arrange the suitable refund method.

How to Request an Exchange or Return

To request an exchange or return, contact us through:

Email
alliobusiness26@gmail.com
Instagram
Facebook
Tiktok

Please include:

  • Your full name
  • Order number
  • Phone number
  • Item you want to exchange or return
  • Reason for the request